Terms & Conditions
User Agreement, Technician Partner Code, Subscription Rules & 100% Transparent Refund Policy for Namakkal Services Platform
100% Refund & Money-Back Guarantee • பணப் பாதுகாப்பு மற்றும் ரீஃபண்ட் கொள்கை
நாமக்கல் சர்வீசஸ் தளத்தில் நீங்கள் செலுத்தும் கட்டணங்களுக்கு 100% பாதுகாப்பு உண்டு. பில்லிங் பிழைகள், இரட்டைப் பணம் செலுத்துதல் (Duplicate Payments), தொழில்நுட்ப கோளாறுகள் அல்லது தகுதியான காரணங்களுக்கு உங்கள் Dashboard மூலமாகவே 1-Click Refund Request கொடுக்கலாம். நிர்வாகத்தின் நேரடி சரிபார்ப்பு மற்றும் ஒப்புதலுக்குப் பிறகு (Admin Approval) Cashfree PG மூலம் உங்கள் மூல வங்கிக் கணக்கிற்கு பணம் திருப்பி அனுப்பப்படும். மேலும், தகுதியான லீட்களுக்கு நிர்வாக ஒப்புதலுடன் 100% லீட் கிரெடிட் ரீஃபண்ட் வழங்கப்படும்.
Table of Contents
Questions or Clarifications?
Our Namakkal legal & partner support desk is available Monday to Saturday, 9:00 AM – 7:00 PM.
legal@namakkalservices.com
Introduction & Acceptance of Terms
Welcome to Namakkal Services (“Platform”, “we”, “us”, or “our”), accessible via namakkalservices.com and related mobile web applications. These Terms and Conditions (“Terms”) constitute a legally binding electronic agreement between you (“User”, “Customer”, “Service Partner”, “Technician”) and Namakkal Services in accordance with the Information Technology Act, 2000 and applicable rules.
By visiting, registering, adding a business listing, requesting a service quote, or subscribing to any partner plan, you explicitly acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree to these Terms in their entirety, you must discontinue using the Platform immediately.
Definitions & Interpretation
- “Customer / User”: Any individual searching for, contacting, or requesting quotes from local service providers.
- “Service Partner / Technician / Merchant”: Independent local professionals, tradespeople, contractors, or business proprietors listed in the directory.
- “Listing”: The dedicated profile page of a business containing shop photos, service catalogs, address, GPS location pin, phone numbers, and ratings.
- “Subscription Plan”: Paid digital advertising tiers (Silver Verified, Gold VIP, Diamond Annual VIP) granting enhanced search ranking, badges, and automated WhatsApp lead alerts.
- “Lead Credits”: Digital platform tokens purchased to unlock customer contact details on specific service inquiries.
Platform Nature & Intermediary Role
முக்கியமான பொறுப்புத் துறப்பு (Intermediary Notice):
நாமக்கல் சர்வீசஸ் என்பது வாடிக்கையாளர்களையும் உள்ளூர் தொழில் வல்லுநர்களையும் இணைக்கும் ஒரு டிஜிட்டல் தகவல் தளம் (Search & Discovery Directory) மட்டுமே. நாங்கள் எந்த ஒரு டெக்னீஷியனின் நேரடி உரிமையாளரோ முதலாளியோ அல்ல.
Namakkal Services functions strictly as an electronic search and lead routing intermediary under Section 79 of the Information Technology Act, 2000. We do not employ, supervise, or subcontract any technician or service provider.
When a customer hires a technician discovered on the Platform, the contract for work performance, timeline, warranty, spare parts, and final price negotiation is strictly between the customer and the technician. Namakkal Services assumes no liability for quality, delays, damages, or disputes arising from individual service jobs.
Customer Rights, Quote Requests & Safety
Free for Customers: Searching the directory, submitting quote requests, and browsing listings is 100% free of charge for consumers.
Indicative Pricing: Starting prices shown on business listings represent base estimates provided by merchants. Final work charges should be mutually agreed upon in writing or verbally with the technician before work commences.
Safety & Verification: While Namakkal Services verifies phone OTPs, business claims, and GST details for Verified partners, customers are strongly advised to verify technician identity, address, and quotations before granting access to premises or executing work.
Technician Partner Code of Conduct
All service providers registered on the Platform agree to adhere to the following professional standards:
- Provide accurate, authentic business names, trade skills, real workshop photos, and true locations within Namakkal district.
- Maintain valid government registrations, trade licenses, and technical qualifications as required by law.
- Communicate politely, quote transparent rates without hidden extortion, and fulfill customer appointments punctually.
- Any fraudulent behavior, misrepresentation, harassment, or criminal misconduct will result in immediate permanent listing termination, revocation of VIP badges, and reporting to law enforcement authorities.
Subscription Plans, Strict 30-Day Period & Auto-Expiry
30 நாட்கள் காலக்கெடு & ஆட்டோ எக்ஸ்பயரி விதி:
சந்தா தொடங்கிய தேதியிலிருந்து சரியான 30 நாட்கள் மட்டுமே செயலில் இருக்கும். 30 நாட்கள் முடிவடைந்தவுடன், நீங்கள் புதுப்பிக்காவிட்டால் (Renewal), VIP சலுகைகள் (#1 Rank, Golden Crown, வாட்ஸ்அப் லீட் அலர்ட்டுகள்) தானாகவே முடக்கப்பட்டு Free Starter-க்கு மாற்றப்படும்.
Strict Period: Monthly subscription tiers (Silver Verified ₹199 and Gold VIP ₹349) run for exactly 30 calendar days from the moment of activation. Annual VIP tiers run for 365 days.
Automated Expiry & Feature Revocation: The Platform features a zero-cron real-time self-healing audit engine. When a subscription reaches its expiration date (end_date < CURDATE()), the listing is automatically reverted to Free Starter status (plan_id = 1), its featured flag is removed (is_featured = 0), and all VIP perks (Top #1 rank, Crown badge, instant WhatsApp lead alerts) are paused immediately until renewal.
Renewal Alerts: Technicians receive automated advance reminders 3 days before expiry and an instant WhatsApp alert upon expiration containing a 1-click renewal link.
Prorated (Pro-Rata) Upgrades & Strict Upgrade-Only Rule
Pro-Rata கணித விளக்கம்:
உதாரணமாக 199 திட்டத்தில் 19 நாட்கள் முடிந்து 11 நாட்கள் மீதம் இருக்கும் போது 349 Gold VIP-க்கு மாறினால், மீதமுள்ள 11 நாட்களுக்கான வித்தியாசக் கட்டணம் (11 × ₹5 = ₹55) மட்டுமே வசூலிக்கப்படும்.
Remaining-Days Proration: When a technician upgrades to a higher monthly tier mid-cycle, the Platform calculates the daily rate difference between the two tiers:
Daily Diff = (New Plan Price - Current Plan Price) / 30.
The technician only pays for the exact number of remaining days in their current 30-day billing cycle. The higher VIP tier privileges activate immediately, and the original expiration date remains preserved.
Strict Upgrade-Only Rule (No Downgrades): While an active paid subscription is in progress, technicians cannot downgrade to lower tiers (e.g. an active Gold VIP ₹349 merchant cannot downgrade to Silver ₹199 or Free). Lower tier buttons are locked in the dashboard. Downgrading is only possible by allowing the current 30-day period to expire without renewal.
100% Refund & Money-Back Guarantee Policy
100% MONEY-BACK & ADMIN-VERIFIED REFUND GUARANTEE:
நாமக்கல் சர்வீசஸ் தளத்தில் நீங்கள் செலுத்தும் சந்தா (Subscriptions) மற்றும் லீட் கிரெடிட் கட்டணங்களுக்கு 100% பாதுகாப்பு உண்டு. பில்லிங் பிழைகள், இரட்டைப் பணம் செலுத்துதல் அல்லது தகுதியான காரணங்களுக்கு உங்கள் Dashboard மூலமாகவே 1-Click Refund Request பொத்தானைப் பயன்படுத்தி ரீஃபண்ட் கோரலாம். நிர்வாகி (Admin) கோரிக்கையை ஆய்வு செய்து ஒப்புதல் அளித்த பிறகு, Cashfree Payment Gateway மூலம் பணம் நேரடியாக உங்கள் வங்கிக் கணக்கிற்குத் திருப்பித் தரப்படும்.
Terms of our transparent 100% Refund Guarantee:
- Admin-Approved 72-Hour Plan Refund: Technicians can request a refund for any paid, active subscription within 72 hours (3 days) of payment directly from the Invoices table by clicking the Refund button. This protects merchants from accidental double-payments or mistaken plan selections. Once reviewed and approved by the administrator, the refund is executed securely via Cashfree PG to the source account within 3–5 banking days.
- Lead Credit Refund Requests: If a customer cancels a service request or selects another provider, the technician can submit a credit refund request directly from the Leads dashboard. Upon administrator approval, the spent credit is refunded back to the provider's wallet.
- Gateway & Security Safeguard: Any technical error, double deduction, or billing discrepancy is reviewed and refunded via Cashfree API directly to the user's UPI/Card/Bank account upon Admin confirmation.
WhatsApp Lead Alerts & Communication Consent
By providing your mobile number and registering an account or listing on Namakkal Services, you grant express consent to receive transactional and operational communications via WhatsApp, SMS, and Voice Calls from Namakkal Services.
These communications include, but are not limited to: OTP verification codes, customer quote notifications, instant VIP WhatsApp lead alerts, payment receipts, and 30-day subscription renewal reminders.
Review Authenticity & Content Moderation
Customers who have completed a job through the Platform are permitted to submit honest ratings and written feedback. Reviews must reflect genuine personal experiences.
The Platform strictly prohibits: fake reviews, extortion, abusive language, competitors posting fabricated negative reviews, or paid rating manipulation. Namakkal Services reserves the absolute right to investigate and remove content that violates integrity standards.
24/7 Emergency Helplines Disclaimer
The numbers listed on our Emergency Helplines page (108 Ambulance, 100 Police, 101 Fire, 1912 TNEB) are public government utility numbers provided as a community public service convenience for Namakkal residents.
Namakkal Services does not operate or dispatch emergency vehicles. We assume no liability for the response time, network availability, or operational outcomes of official government emergency response teams.
Governing Law & Exclusive Namakkal Jurisdiction
சட்ட அதிகார வரம்பு (Jurisdiction):
இந்த விதிமுறைகள் மற்றும் பயன்பாடு தொடர்பான அனைத்து சட்ட விவாதங்களும் இந்திய சட்டங்களுக்கு உட்பட்டவை. ஏதேனும் சர்ச்சை ஏற்பட்டால், அது நாமக்கல் (Namakkal, Tamil Nadu) நீதிமன்ற அதிகார வரம்பிற்கு மட்டுமே உட்பட்டது.
These Terms and any dispute, controversy, or claim arising out of or relating to the Platform shall be governed by and construed exclusively in accordance with the substantive laws of the Republic of India.
The parties irrevocably submit to the exclusive territorial and subject-matter jurisdiction of the competent civil and commercial courts situated in Namakkal, Tamil Nadu, India.
Grievance Redressal & Contact Information
In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the designated Grievance Officer for Namakkal Services is:
Grievance Redressal Officer & Compliance Officer
Entity: Namakkal Services Digital Platform
Physical Address: Paramathi Road, Namakkal, Tamil Nadu – 637001, India
Official Email: legal@namakkalservices.com
Helpline: +91 73975 98932 (Mon - Sat, 9:00 AM - 7:00 PM)
Grievances submitted with complete details will be acknowledged within 24 hours and addressed within 15 working days as mandated by applicable regulations.