Cancellation & Refund Policy
Effective Date: September 28, 2026 • Razorpay Merchant Approved
1. 14-Day Risk-Free Trial
Every newly registered transport company receives a 14-day free trial with full access to all features (Vehicle Management, LR Creation, Trip Tracking, GST Invoices). No credit card or upfront payment is required to start the trial.
2. Subscription Cancellation
Subscribers may cancel their subscription at any time directly through their Company Dashboard under Settings → Subscription & Billing. Upon cancellation, your account will remain accessible until the end of the currently paid billing period.
3. Refund Eligibility
We provide full or partial refunds under the following conditions:
- 7-Day Money-Back Guarantee: If you are dissatisfied with our software within 7 days of your first paid recharge, contact us for a 100% no-questions-asked refund.
- Duplicate Deductions: In the rare event of accidental double deduction due to network or gateway glitch, the duplicate transaction will be refunded immediately.
- Plan Upgrades: When upgrading to a higher tier mid-cycle, unused days on your previous tier are automatically credited towards your new plan.
4. Refund Timeline & Processing Method
Approved refunds are initiated via Razorpay within 24 hours and credited to the original payment source (UPI account, Bank Account, or Card) within 5 to 7 business days depending on your issuing bank.
5. How to Request a Refund
To request a refund, email our billing department at support@lorrykanakku.com with your Registered Company Name, Transaction ID, and reason for refund. We respond within 24 working hours.